Contact Us

If you wish to contact us please complete the form below.
By doing so, you are agreeing that we can retain your personal information so that we can communicate with you. We will not pass your details to any third party.

Confirm you have read the privacy policy (see below) by clicking the box

applicable law

These Terms and Conditions and all transactions with Quiltessential are governed by the laws of England and Wales and the Courts of England shall have exclusive jurisdiction in relation to any matters arising.

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security and personal data - website orders

In order for you to purchase goods from us over the internet you will be required to provide personal data. This information will be used to process your order and payment, to notify you that your order has been despatched and to communicate with you if there is a problem with your order. We need to keep a record of this data for business accounting purposes. At Checkout, you will be asked if you want to receive emails from us with news about products and services. These emails will be infrequent and your email address will not be visible to other recipients. If you have given your permission and subsequently ask to be removed from our email list, we will honour your request.

contact details

We use an established, recognised shopping cart service provider - RomanCart - to process and store your name, address, phone number, email address and, for security purposes, the IP address of the device submitting the order. This contact information is stored securely on our behalf by RomanCart. The RomanCart system is secured by VeriSign EV SGC SSL certificates. For further details visit RomanCart's website: www.romancart.com

payment card details

PCI DSS (Payment Card Industry Data Security Standard) is a set of comprehensive requirements that all businesses that handle credit and debit payments must comply with. We use PayPal to process the payments you make. PayPal is PCI compliant and encrypts personal and financial data to ensure customers and merchants stay safe and secure online. You can pay using your PayPal account or with a credit or debit card. We do not receive or store any of your payment card information. For further details visit PayPal's website: https://www.paypal.com/c2/webapps/mpp/pci-compliance?locale.x=en_C2.

billing and delivery address

In order to minimise the risk of credit card fraud we only despatch goods to the address to which the payment card is registered. If we suspect that a card may have been used fraudulently we will not process the payment or despatch the goods and we will notify the police and credit card company concerned.

You must ensure that you enter your address information accurately. We do not refund shipping charges if parcels are returned to us through no fault of our own. This includes the failure of the recipient to sign for the parcel on delivery or if the address provided by the customer cannot be found by the delivery company.

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security and personal data - website contact form

If you wish to contact us electronically using our website contact form you will be required to provide personal data including your name, phone number and email address. This information is required for us to be able to repond to you in the most appropriate way. The contact form information you provide is transmitted via our website, which is hosted by Ionos (https://www.https://www.ionos.co.uk/) on their secure servers and has enhanced security provided by SSL Certificate and SiteLock anti-malware protection. We receive the form information from the Ionos server as an email, which we read and respond to on devices protected by Norton security software. We will only contact you in reponse to your enquiry and you will not be added to any database or mailing list unless you request this.

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disclosure of personal information

Your personal information is processed and stored in accordance with the Data Protection Act and we will not divulge any of your details to any other person or business. We may, however, be required to divulge details for law enforcement purposes if requested to do so by an appropriate authority.

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disclaimers, indemnity

orders placed

By placing an order on this website you, the customer, are making an offer to Quiltessential to purchase the advertised products at the listed price and give Quiltessential authority to despatch those products and take payment from your credit/debit card.

When you conclude your order you will be required to submit your credit/debit card details and contact information via a secure server. Payment will be debited automatically from your payment card at this time and you will receive an e-mail from Quiltessential confirming receipt of your order. This e-mail is an acknowledgement that we have received your order: it does not confirm our acceptance of your offer to buy the product(s) ordered. We only accept your offer when we conclude the contract of sale by despatching the product(s) to you. At this time we will send you an e-mail to confirm that we have despatched the goods.

Quiltessential reserve the right to decline your offer to purchase goods from us without giving a reason. In these circumstances we will notify you by email of our decision to decline your order and any payment already taken from your credit/debit card will be refunded to the same card within 7 days of receipt of the order.

Quiltessential accept no liability for any consequential loss that the customer may suffer due to delays in shipping or should, for any reason, the ordered goods not be despatched.

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issues with a pattern order

If you have any problems with an order please contact us and we will try to help.

We do not accept returns of patterns.

If any page is missing we will send you the missing page.

Although very unlikely, if we inadvertently send you the wrong pattern you may return it to us unused and in good condition and we will send you the correct pattern and refund reasonable return postage/shipping costs provided you notify us in writing within 14 days of receipt of the incorrect item.

To notify us of any issues please use our contact form.

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duty, taxes and VAT

Quiltessential is not registered for VAT.

All goods are supplied directly from our UK premises.

We do not send goods outside of the UK.

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shipping

The cost of shipping will be displayed in the shopping cart when you add an item to it.

We aim to despatch orders within 48 hours of receipt.

Please note that Royal Mail do not accept that a package is lost unless it remains undelivered 10 working days after posting, We are therefore unable to attend to missing deliveries until this period has ended. If your goods do not arrive within 14 calendar days of placing your order please notify us.

Non UK orders

We do not ship to countries outside the UK.

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copyright

All written content, images, instructions, patterns and intellectual property published on this website are copyright Ann Mayner or Darren Mayner, except for fabric designs and other items created by suppliers, where copyright resides with the creator and/or owner.

The copyright for all photographs on this website belongs to Darren Mayner. Copying of these photographs without prior consent is a breach of copyright and may result in legal action being taken.

Patterns sold on this website are for the personal use of the purchaser only. Please do not abuse copyright by reproducing images or designs without consent. The use of someone else's design for commercial or financial gain is a breach of copyright. This includes publishing or copying (even for the purposes of teaching) or the use of designs for the production of goods for sale.